Quality Management System

QJET’s Sustainability Integration within ISO 9001:2015 Quality Management System

QJET’s commitment to sustainability is firmly embedded within its ISO 9001:2015-certified Quality Management System (QMS), which governs its aviation fuel operations at Hamad International Airport (HIA) and Doha International Airport (DIA). This system ensures consistent service quality, regulatory compliance, and environmental responsibility across all operations, from Into-Plane fueling to storage facility management and customer service.

Aligning Quality with Environmental Responsibility

While ISO 9001:2015 primarily emphasizes quality management, QJET leverages its flexible framework to embed sustainability across operational and strategic activities. The company prioritizes environmental performance, fuel efficiency, and spill prevention, integrating these core areas into its planning and decision-making processes. By proactively addressing these factors, QJET minimizes operational risks and strengthens its long-term service reliability.

Sustainability Objectives and Performance Monitoring

QJET establishes clear, measurable sustainability goals within its QMS, which are regularly monitored and reviewed by management. These include:
•    Reducing fuel loss during refueling operations through improved equipment and processes.
•    Maintaining zero spill incidents by enforcing strict handling procedures and continuous staff training.
•    Ensuring 100% staff training compliance in environmental and safety best practices.
•    Tracking performance using internal dashboards and key performance indicators (KPIs), enabling the company to measure progress and implement improvements as needed.

Leadership Commitment and Environmental Culture

QJET’s leadership actively promotes a sustainability-focused culture across the organization by:
•    Establishing and communicating a combined Quality and Environmental Policy that supports sustainability and continuous improvement.
•    Assigning clear departmental responsibilities for achieving environmental performance goals.
•    Encouraging staff engagement through awareness programs, toolbox talks, and internal campaigns centered on environmental protection and safety.
This leadership-driven approach ensures that sustainability is embedded in QJET’s daily operations—not merely treated as a compliance requirement.

Continuous Improvement and Audit Processes

QJET’s Quality Management System (QMS) drives continuous improvement through regular internal audits, external evaluations, and a structured corrective action framework. Environmental and quality-related issues are given equal priority, with each incident or observation treated as a learning opportunity to enhance systems, procedures and operational performance.
All activities are governed by documented processes that ensure full traceability—covering spill response logs, inspection records, training documentation, and fuel accountability reports. These records not only promote transparency but also reduce the risk of non-compliance and reinforce QJET’s commitment to responsible environmental stewardship.

Stakeholder Collaboration and Compliance

QJET collaborates closely.
Customer and stakeholder feedback is actively utilized to enhance environmental practices, improve customer satisfaction, and boost operational efficiency—reinforcing QJET’s position as a trusted and responsible aviation service provider.