IATA Service Level 2 (SL2) refers to a standardized fueling framework in which the refueling operator (such as QJET) delivers  fueling services on behalf of the airline—independently of any ground handling services. The operator supplies Jet A-1 fuel using its own equipment and personnel, in accordance with IATA Fueling Technical Standards and JIG Guidelines. 

We provide refueling services for a wide range of aircraft, including:
•    Commercial airliners (e.g., Airbus A350, Boeing 787, A380)
•    Cargo aircraft (e.g., Boeing 777F)
•    Private jets
•    VIP and diplomatic aircraft
•    Charter and emergency medical flights

Jet A-1 is a kerosene-based aviation fuel used in turbine engine aircraft. It complies with international standards such as DEF STAN 91-091 and ASTM D1655, featuring a flash point above 38°C and a freezing point below -47°C. Jet A-1 is the most widely used jet fuel worldwide.

Our operations are governed by the following regulatory and industry bodies:

•    Qatar Civil Aviation Authority (QCAA)
•    International Air Transport Association (IATA)
•    Joint Inspection Group (JIG)

Yes. We provide refueling services for:

All services are coordinated with airport authorities and conducted in accordance with security protocols.

If contamination is suspected, the following actions are taken immediately:

•    Sample analysis is conducted on-site
•    Full traceability is initiated back to the original fuel batch

All processes comply with DEF STAN 91-091 and internal Standard Operating Procedures (SOPs).

Yes, under controlled and regulated conditions:
Concurrent fueling (during boarding) is permitted when:
•     Fire extinguishers and trained personnel are present
•     There is coordination with cabin crew and airport operations
•     Procedures are clearly documented and monitored by airport authorities
•    Hot refueling (fueling with engines running) is restricted and only allowed in specific, approved scenarios.

For emergencies or unplanned fueling needs, customers may contact our operations team through the designated 24/7 emergency contact number provided in their service agreement or via the on-call duty manager. 

At present, QJET continues to evaluate infrastructure compatibility with Sustainable Aviation Fuel (SAF) in alignment with global aviation decarbonization goals.

Yes. We provide fueling services for:
•    Executive jets
•    VIP and government flights
•    Special event operations (e.g., global summits, sports charters)

Refueling duration depends on aircraft size and the volume of fuel required. On average:
•    Narrow-body aircraft (e.g., A320/B737): 15–25 minutes
•    Wide-body aircraft (e.g., B777/A350): 25–40 minutes
•    A380 superjumbo: up to 50–60 minutes
These estimates assume standard hydrant access and no operational delays..

Fuel undergoes rigorous quality checks at every stage:
•    Storage tank sampling
•    Filtration during loading and delivery
•    On-site visual and chemical analysis (e.g., water content, density)
•    Real-time flow monitoring using calibrated meters
We fully comply with IATA, JIG, and ICAO standards.

At major airports like Hamad International Airport (HIA), Jet A-1 is delivered through:
•    Underground hydrant fueling systems for direct refueling at contact stands.
•    Mobile fuel bowsers ranging (capacity: 20,000 to 60,000 liters) used at remote and hard-stand positions.
All fueling operations are performed by trained operators in full compliance with International Air Transport Association (IATA) and Joint Inspection Group (JIG) safety protocols.

If contamination is suspected, the following steps are immediately taken:
•    Fuel delivery is stopped
•    Sample analysis is performed on-site
•    Affected equipment is isolated and flushed
•    Aircraft operator is informed and procedures are documented
•    Full traceability is initiated back to the fuel batch
All processes follow DEF STAN 91-091, and internal SOPs.

We follow strict safety protocols including:
•    Grounding of the aircraft and fueling vehicle
•    Continuous operator presence at the fueling point
•    Use of flame arrestors and bonding cables
•    Emergency shut-off systems
•    Pre- and post-refueling visual checks and documentation
All procedures comply with Joint Inspection Group (JIG) guidelines, National Fire Protection Association (NFPA) regulations, and International Air Transport Association (IATA) fueling standards. 

IATA Service Level 2 (SL2) refers to a standardized framework where the refueling operator (like QJET) provides fueling services on behalf of the airline, but without ground handling integration. The operator supplies Jet A-1 fuel using their own equipment and staff, following procedures outlined by IATA Fueling Technical Standards and JIG Guidelines.

For inquiries and information, please contact us at: Jeta1sales@woqod.com.qa

Yes. Our Into-Plane Operations team is available 24 hours a day, 7 days a week, to support both scheduled and emergency flight refueling.

Yes. All operational staff undergo regular training, including:

•    Annual defensive driving, fire safety, and first aid training
•    Aircraft-type-specific refueling procedures
•    Emergency response Simulations and drills
•    Training in compliance with international refueling certifications (e.g., JIG, IATA)